Home Care Under the Microscope:
How to Improve Care and Withstand the Scrutiny Facing Post-Acute Care Today
webinar on-demand with Arlene Maxim, RN

Over the next several years, the scrutiny faced by home health and hospice agencies is going to become even more intense. To remain successful, home health and hospice professionals must understand how their quality data and clinical outcomes are being reviewed and made public. Home care today truly is under the microscope.

Watch this free webinar with consultant Arlene Maxim, RN, the most trusted voice in post-acute healthcare, for a reality check about the quality initiatives that are sweeping post-acute care. This 60-minute session will bring you up-to-speed about quality initiatives like the CMS star ratings, PEPPER (Program for Evaluating Payment Patterns Electronic Report) and CASPER (Certification and Survey Provider Enhanced Report).

It’s time to understand how patient outcomes and agency financial outcomes are interconnected. Only then can you understand and address deficits in your processes and lead your agency toward improved patient care and optimal financial success.


  • How CMS and The Institute of Medicine define “Quality Care”
  • How to use PEPPER and CASPER reports in home health and hospice
  • How CMS star ratings are calculated and how to improve your rating





   Arlene Maxim

Arlene Maxim, RN is the Founder/President of A.D. Maxim Consulting, LLC. She has been in home care since 1979 and has been a home health care consultant since 1986. She has served in various capacities from home care administrator to home care agency owner and home care consultant. She is a sought after speaker for educational programs related to OASIS, Coding, Clinical Documentation, Home Care Start-Up, as well as other topics. Arlene is also the Vice Chair of the Association of Home Care Coding & Compliance (AHCC), as well as a certified Community Health Accreditation Program (CHAP) consultant.

About Kinnser

Kinnser creates the software solutions that power post-acute care. Kinnser leads the industry by consistently delivering the smartest, most widely used solutions for home health, private duty home care, therapy and hospice. With an enduring focus on customer success, Kinnser helps post-acute care businesses reduce expenses, increase revenue, streamline processes and improve care. For more information, visit kinnser.com or call toll free 877.399.6538.
About the Presenter