Frequently Asked Questions from the Webinar:
A New Approach for Face-to-Face

By Arlene Maxim, RN of QIRT (Quality in Real Time)

Home health’s Face-to-Face requirement isn’t new, but providers will need a new approach to stay in compliance. Finally, you can get some much-needed clarity on this complex and confusing issue.

In this valuable tip sheet, renowned home health consultant Arlene Maxim, RN answers your frequently asked questions after our recent webinar, A New Approach for Face-to-Face. A video of the original full 60-minute webinar is available on-demand now at

Download to learn:

  • Who exactly can perform a Face-to-Face encounter (it’s not just physicians!)
  • Requirements for supporting documentation and signatures
  • When a Face-to-Face form is needed vs. when it’s not

This handout is ready to print and use. Be sure to read and share it with your team!


About Kinnser

Kinnser creates the software solutions that power post-acute care. Kinnser leads the industry by consistently delivering the smartest, most widely used solutions for home health, private duty home care, therapy and hospice. With an enduring focus on customer success, Kinnser helps post-acute care businesses reduce expenses, increase revenue, streamline processes and improve care. For more information, visit or call toll free 877.399.6538.