A New Approach for Face-to-Face: Updated Info, Updated Insights
with Arlene Maxim, RN of QIRT (Quality in Real Time) 
Webinar On-Demand

Face-to-Face has been one of home health’s most frustrating and misunderstood issues over the past several years. The 2015 Final Rule changed a lot about Face-to-Face, but studies by the Office of the Inspector General (OIG) show that home health documentation overall still lacks adequate information to meet the requirement. Let’s be clear — Face-to-Face is not going away. But home health providers will need a new approach.

Your agency no longer has to struggle to get physicians to complete Face-to-Face forms because those forms are no longer required. What you DO need are physician progress notes and a robust physician packet. It’s not as difficult as you may think — once you learn it!

Watch this free webinar presented by the most trusted name in post-acute care, renowned consultant, Arlene Maxim, RN.

Attend to learn:

  • What CMS requires for "adequate documentation" under Face-to-Face
  • How to handle inadequate progress notes provided by the physician/in-patient facility
  • Exactly what to include on your checklist of items for the physician's packet

Don't miss this important and timely webinar that will bring much-needed clarity to the confusing landscape of Face-to-Face. Start fresh with a new and better approach!


Sharon S. Harder

Arlene Maxim, RN
 is Vice President of Program Development for Quality in Real Time (QIRT) based in Floral Park, New York. Arlene has served in various capacities from home care administrator to home care agency owner and home care consultant. She has designed and implemented management and educational programs for non-profit, hospital-based, and for-profit certified home care agencies. Arlene is a sought after speaker for educational programs related to OASIS, coding, clinical documentation, home care start-up, as well as a variety of other topics. Arlene is also the Vice Chair of the Association of Home Care Coding & Compliance (AHCC).

About Kinnser

Kinnser creates the software solutions that power post-acute care. Kinnser leads the industry by consistently delivering the smartest, most widely used solutions for home health, private duty home care, therapy and hospice. With an enduring focus on customer success, Kinnser helps post-acute care businesses reduce expenses, increase revenue, streamline processes and improve care. For more information, visit or call toll free 877.399.6538.
About the Presenter