Free eBook - Home Health
What the CMS Probe & Educate Initiative Means for Your Agency
Success tactics for high performing home health agencies

Late in 2015, the Centers for Medicare and Medicaid Services (CMS) announced that Medicare Administrative Contractors (MACs) would conduct “Probe and Educate” reviews of EVERY Medicare certified home health agency during the first three quarters of 2016. Five unpaid claims would be selected for review.

Review results so far are showing an error rate of over 91%. CMS has made it clear that agencies receiving two or more denials for the first five claims reviewed would have the option of obtaining educational guidance before being subjected to a repeat review of another five claims. What happens if there are still denials in the second round has not been announced, but chances are it will not be good.

Download the free eBook What the CMS Probe & Educate Initiative Means for Your Agency today and protect your agency. Renowned consultant and healthcare leader Sharon Harder (C3 Advisors, LLC) will give you and your team critical information about how to effectively prepare for and respond to “Probe and Educate” reviews.

Download the eBook for specific guidance about: 

  • Preparing responses 
  • Reviewing records 
  • Updating processes, particularly concerning Face-to-Face documentation 

Whether you’re still waiting for your review or if you've already had claims denied, you can’t afford to be unprepared.


About Kinnser

Kinnser creates the software solutions that power post-acute care. Kinnser leads the industry by consistently delivering the smartest, most widely used solutions for home health, private duty home care, therapy and hospice. With an enduring focus on customer success, Kinnser helps post-acute care businesses reduce expenses, increase revenue, streamline processes and improve care. For more information, visit or call toll free 877.399.6538.


Understanding & Surviving Medical Record Reviews for Face-to-Face
Join renowned consultant Sharon Harder (C3 Advisors, LLC) and learn how to prepare your agency.
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Sharon Harder

SHARON S. HARDER, President - C3 Advisors, LLC. 
Sharon S. Harder has over three decades of executive management experience in the healthcare industry. She has served in financial and operational leadership roles in a variety of healthcare organizations ranging from a major healthcare professional association to large post-acute healthcare providers. As President of C3 Advisors, LLC, Sharon engages with clients to develop and implement the strategic vision required to improve their profitability and competitive position in the rapidly transforming healthcare market place. Sharon is a popular speaker and writer. Learn more about Sharon Harder at
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